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You have 15 days from the time you receive your product to request a return. Please ensure that it is unused, with tags, and in its original packaging, along with the receipt.

To get started, send us a message at info@luckytyger.com or chat with us. If we approve your return, we will send you a shipping label and instructions. Please remember that we do not accept items that arrive without having requested the return first.

If you have any questions, we’re here to help: info@luckytyger.com.

We offer the option to customize your products with your initials, up to a maximum of 3 characters. Each piece is handcrafted, giving it a unique touch, but this also means that some imperfections may occur during the customization process.

We do not provide a warranty for customization, but if your product has defects that do not meet our quality standards, we are here to help. If you notice any issues, please contact us within 15 days of receiving your order. Please remember that in case of defects, we will replace the product, but no refunds will be issued.

Keep in mind that with prolonged use, personalized monograms may fade. This is not considered a manufacturing defect, but rather a natural wear and tear.

Keeping your leather accessories, whether vegan or real, in perfect condition is easy. Here are some tips:

Effortless Cleaning: Simply wipe the surface with a soft, dry cloth to remove dust. Avoid harsh chemicals; your leather deserves the best.

Moisturizing for Real Leather: Apply a specific conditioner every few months. This keeps your leather flexible and prevents cracking.

Be Careful with Water: If your products get wet, dry them with a cloth and let them air dry. Forget direct heat sources; leather doesn’t enjoy them.

Cool Storage: Store your accessories in a cool, dry place. To maintain their shape, use some padding or keep them in their original bags.

For Vegan Leather: A damp cloth will do. This material is more water-resistant, but it's always best not to overdo it.

With these simple care tips, your leather accessories will continue to look great and be ready for any occasion. If you need more info, we’re here to help!