We know that sometimes things don’t go as expected, which is why you have 15 days from the date you receive your product to request a return.

For your return to be accepted, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start the process, send us a message at info@luckytyger.com or reach out to us through the live chat.

If we approve your return, we’ll send you a shipping label and give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, write to us at info@luckytyger.com.

Damages and issues
Please inspect your order upon reception and if the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can resolve it.

Exceptions / Non-returnable items
Certain products cannot be returned, such as items that have been personalized.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and contact us so we can assist you with the exchange.

Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, contact us at info@luckytyger.com.