FREE shipping on purchases over $1,500 MXN within Mexico.

Standard shipping throughout Mexico for $99 MXN and Express in CDMX for $149 MXN. 

Pre-order products are items you can purchase before they are available for immediate delivery. Once your order is placed, your item is reserved and enters our production process.

The estimated time for it to be ready and dispatched is 15 to 20 business days.

If your order includes in-stock products + a pre-order, we will ship everything together when the pre-order item is ready.

Do you want to receive what we already have available first? Write to us and we can split your order into two shipments.

Here’s the translation of your text:

You have 15 days from the time you receive your product to request a return. Please ensure that it is unused, with tags, and in its original packaging, along with the receipt.

To get started, send us a message at info@luckytyger.com or chat with us. If we approve your return, we will send you a shipping label and instructions. Please remember that we do not accept items that arrive without having requested the return first.

If you have any questions, we’re here to help: info@luckytyger.com.

We offer the option to customize your products with your initials, up to a maximum of 3 characters. Each piece is handcrafted, giving it a unique touch, but this also means that some imperfections may occur during the customization process.

We do not provide a warranty for customization, but if your product has defects that do not meet our quality standards, we are here to help. If you notice any issues, please contact us within 15 days of receiving your order. Please remember that in case of defects, we will replace the product, but no refunds will be issued.

Keep in mind that with prolonged use, personalized monograms may fade. This is not considered a manufacturing defect, but rather a natural wear and tear.

Keeping your leather accessories, whether vegan or real, in perfect condition is easy. Here are some tips:

Effortless Cleaning: Simply wipe the surface with a soft, dry cloth to remove dust. Avoid harsh chemicals; your leather deserves the best.

Moisturizing for Real Leather: Apply a specific conditioner every few months. This keeps your leather flexible and prevents cracking.

Be Careful with Water: If your products get wet, dry them with a cloth and let them air dry. Forget direct heat sources; leather doesn’t enjoy them.

Cool Storage: Store your accessories in a cool, dry place. To maintain their shape, use some padding or keep them in their original bags.

For Vegan Leather: A damp cloth will do. This material is more water-resistant, but it's always best not to overdo it.

With these simple care tips, your leather accessories will continue to look great and be ready for any occasion. If you need more info, we’re here to help!

Your glasses are made to accompany you every day, but basic care helps keep them in perfect condition.

Clean your lenses correctly

Use a clean, soft microfiber cloth. If they need a deeper cleaning, use water and mild soap or a specific lens cleaner. Avoid alcohol, acetone, and harsh chemicals, as they can affect lens coatings.

Avoid extreme heat

Do not leave your glasses for extended periods inside the car, in direct sunlight, or near heat sources. High temperatures can affect both the acetate and the lenses.

Store them in their case

When not in use, it is best to store them in their case to prevent scratches, impacts, or the frame losing its shape.

Remove them with both hands

This prevents unnecessary pressure on the temples and helps maintain the frame's fit.

Do they feel loose?

With use, screws and adjustments may change slightly. An optician can make a simple adjustment to restore the correct fit.

Tip: avoid resting your glasses with the lenses facing down, even for a few seconds. It's the easiest way to end up with small scratches.